Automated Call QA

AI Call Analytics That Reviews Scores and Summarizes Every Call

Replace random call sampling with consistent QA across every recorded conversation. Managers get KPI scores, compliance flags, and coaching recommendations without listening to hours of recordings.

Book an AI Analytics Demo
  • $0.01 /min processed
  • Every recorded call reviewed
  • KPI, compliance and coaching
  • No listening to recordings
00:00
Transcript
What the AI found
Review timeline
Call is recorded JotLink Telephony captures every conversation selected for analysis
AI analyzes the conversation It transcribes the call and applies your QA, KPI, compliance, and summary instructions
Results become actions Scorecards, flags, and coaching recommendations are tied to the right customer and rep
Insights reach the team Managers receive the right output in CRM, Messenger, email, SMS, or API

Managers can’t listen to every call, but quality depends on it

The Problem

Quality assurance is usually a painful mix of sampling, manual scoring, spreadsheets, and slow coaching loops. Important issues hide in “normal” calls, and reps repeat the same mistakes until someone finally catches them. JotLink analyzes every conversation automatically, scores what you define, and sends the right insights to the right people without managers living inside recordings.

What is AI call analytics?

AI call analytics is software that records, transcribes, and analyzes 100% of calls on a business phone line - not the small samples manual QA usually covers. JotLink’s AI analyst applies your instruction packs to every conversation and turns each call into summaries, KPI fields, QA scorecards, and coaching recommendations, delivered to the right stakeholder via email, SMS, messenger, or API, starting at $1 per 100 minutes of analyzed calls. Sometimes called conversation intelligence or speech analytics software, it also tracks sentiment, topics, and script compliance on every call.

🎧 Random call sampling
🕒 Manual scoring
📄 Spreadsheet KPIs
❌ Missed patterns
🔁 Repeated mistakes
📝 Late coaching notes
📤 Reporting chaos
✓ Automated QA & coaching
Call mix Needs handling
Spam
32%
FAQ
21%
14%
8%
Follow-up
25%
0%50%100%
Compliance
Needs coaching
Script deviation
Escalation
Great call
75%
calls analyzed
6h
manual QA reduced
$270
coaching speed up
How it works

Turn every call into
structured QA and KPIs

The AI analyst is configured on your phone line. It records conversations, then runs multiple instruction packs to produce summaries, QA scores, KPIs, and recommendations. Each output is routed to the right stakeholder and channel automatically.

01

Connect your line

Enable recording and analytics on your business number.

02

Define instructions

Set up multiple instruction packs for QA, KPIs, and coaching.

03
0

Analyze every call

Generate summaries, metrics, flags, and scorecards from the recording.

04

Split by stakeholder

Send different outputs to managers, reps, ops, or compliance.

05
0

Deliver via any channel

Email, SMS, messenger chats, or API payloads into your systems.

Use Cases

Built for teams that
win or lose on call quality

Sales, support, billing, and operations can run different analytics on the same call and receive role-specific outputs automatically.

Sales

Sales call coaching

Score discovery quality, objection handling, and next-step clarity. Managers get QA scorecards and coaching notes. Reps get action items and examples, without waiting for a manual review.

  • Detect weak discovery and missed qualification
  • Track talk ratio, objections, and next-step commitments
  • Send coaching recommendations by rep automatically
Sales QA
Live · Sales QA
QA BotCall #2218: discovery score 62/100 - coaching tips sent to repCoaching
CRMAPI payload posted: objections + talk ratio + next-step fieldsSynced
ManagerWeekly digest: top 5 reps by QA variance + example clipsDigest
RepInline summary delivered after call - includes buyer intentSummary
OpsInstruction pack updated for “enterprise inbound” queueUpdated
AlertsHigh-value call flagged: competitor mention + pricing requestFlagged
Support

Support QA and escalation quality

Measure resolution quality, empathy, compliance, and escalation correctness. Route exceptions to the right tier with a clear summary of what happened on the call.

  • Flag recurring issues and policy misses
  • Track CSAT signals and resolution outcomes
  • Send escalation packets with the key context included
Support QA
Live · Support QA
QATicket attached: empathy score + compliance checklist resultsScorecard
Tier 2Escalation packet includes timeline + policy citations + summaryEscalated
CS LeadRepeat-issue cluster detected across 14 calls (same root cause)Insight
BotSpam call excluded from QA metrics (not counted in KPIs)Filtered
CRMAuto-tagged: unresolved promise + follow-up date extractedCaptured
QACSAT proxy down on Tier 1 - recommended coaching triggers firedAlert
Billing

Billing / collections quality

Track promises-to-pay, verification steps, and compliance language. Send structured KPIs and exception alerts to finance leads without manual listen-through.

  • Extract payment intent and promised dates
  • Score compliance and required disclosures
  • Route exceptions to finance or compliance automatically
Billing QA
Live · Billing QA
FinancePromise-to-pay extracted + confidence score + owner notifiedKPIs
QACompliance phrase missing on collections script (2 occurrences)Flagged
OpsInvoice dispute summary routed to finance with transcript excerptRouted
CRMWebhook delivered: structured fields for payment plan negotiationAPI
ManagerCollections QA: agent adherence trending down vs last weekTrend
AlertsHigh-risk language detected - compliance review suggestedReview
QA

QA automation for managers

Replace manual sampling with continuous analytics. One call can produce multiple outputs: a manager scorecard, a rep coaching note, and an ops KPI update, all sent to different people.

  • Analyze 100% of calls instead of a small sample
  • Generate per-agent QA trends and KPIs
  • Deliver coaching-ready feedback immediately
QA automation
Live · QA
QANew hire batch: script adherence below threshold on 3 monitored callsReview
OpsCalibration note: rubric v2 applied to all calls after 5 pmUpdated
ManagerPer-agent coaching plan generated from last 20 callsPlan
SystemSampling mode OFF - 100% call coverage enabled for pilot lineCoverage
OwnerVIP QA alert with severity + transcript snippet + recommended actionAlert
BotNon-business robocall excluded from QA scoringFiltered
Why teams trust it

What you get
from every call

Conversation review
The useful details.
Call notes · Team coaching
✓Greeting & purposeA clear opening
✓Customer needListen for the real question
✓Next stepConfirm who follows up
A thoughtful review, kept together.
The moment to revisit“When would you like to get started?”
Coaching noteOne clear question.
Room for the answer.
An agreed next step.

Multiple instructions per call

Run different analysis packs on the same conversation, each tuned to a role, team, or KPI.

Automated quality assurance

Replace manual listening with scoring rubrics, exception flags, and trend tracking at scale.

Coaching-ready recommendations

Managers and reps receive actionable feedback and suggested fixes, not raw recordings.

Deliver insights everywhere

Send outputs by email, SMS, messenger chats, or via API into CRM, helpdesk, or BI tools.

100%
100% of calls recorded and analyzed (not just a small sample)
-
3+
Role-based summaries, KPIs, and QA scorecards per stakeholder
-
4+
Multiple instruction packs per call: QA, KPIs, compliance, recommendations
-
4
Multi-channel delivery: email, SMS, messenger, and API payloads
-
Pricing

AI call analytics at $0.01 per minute

Summaries, KPIs, QA scoring and coaching outputs from every recording, billed by minutes processed. Telephony, CRM and other modules are priced separately.

$1/ 100 min

No monthly plan, no overage penalty. All inbound calls and SMS are free.

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FAQ

Questions buyers ask about
AI call analytics

These are the questions buyers usually ask about recording coverage, QA scoring, stakeholder routing, and integrations.

Yes. The AI analyst can record and analyze calls on your line, then generate structured outputs like summaries, KPIs, and QA scorecards automatically.

Yes. You can configure multiple instruction packs so the same conversation is analyzed in different ways, then routed to different recipients based on their role.

Summaries, KPI fields, QA scores, compliance checks, recommended coaching notes, flags, and role-specific action items based on your instructions.

Email, SMS, messenger chats, and via API to your internal systems. Each output can be routed to the channel and stakeholder you specify.

Yes. You can define scoring rubrics and coaching instructions, and the AI analyst will flag issues, summarize mistakes, and suggest improvements per agent.

Yes. One analyst can run many different instructions per call (KPIs, QA, compliance, summaries, and recommendations), and distribute each output to the right audience.

Yes. You can send analytics via API into your CRM, ticketing, data warehouse, or any system that can receive structured payloads.

No. The goal is to automate the manual listening and scoring work so managers can coach faster and focus on the highest-impact conversations.

Modern conversation intelligence reaches near-human accuracy on defined scorecards - and unlike manual QA, it reviews 100% of calls instead of a 1-2% sample. You define the criteria, spot-check the first weeks, and refine instructions; accuracy improves as the system learns your standards.

Yes. Alongside QA scores and KPIs, the speech analytics layer can track caller sentiment, escalation signals, objections, and topic trends across every conversation, so managers see how customers actually feel - not just what was said.

Stop guessing call quality.
Automate QA and coaching

Get in touch

We will review your current QA process, what you score today (or wish you could), who needs which insights, and where outputs should be delivered. Then we’ll show how JotLink turns every call into structured summaries, KPIs, QA scores, and coaching recommendations automatically.

1
Submit a requestShort form, no obligations
2
We contact within 24hDiscuss your coverage and workflows
3
Launch the first workflowStart with one team, then expand after it proves value
Submit a request →
Capture every call with JotLink Telephony → Put call insights into JotLink CRM → Deliver call insights in JotLink Messenger →
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